As a newbie, or even as a seasoned crafter there will be times where you just can’t understand why your computer isn’t working the way you want it to. Did it not save something? Why have gone to make something and all the design has changed on the preview page? Well for bits like this, I’ve found the Cricut web chat really helpful. I’ve not yet had an issue they’ve haven’t resolved and most issues have been newbie things like not welding text, or attaching the image before hitting make it.
From the main Cricut website, scroll down to contact us at the bottom, click on Contact Us and the screen below will appear. Incidentally just as a side note, I struggled to get web chat to work in Microsoft Edge so instead open Google Chrome to chat.